Onboarding audit
I sign up as a new customer and hand you a ranked list of fixes, with drawn screens for the top five.
- How long
- 2 weeks
- Starting at
- $6,800
Noor Ellison
Independent product designer. I design onboarding, settings and the quiet screens of B2B software.
Booking work from Marchtwo spots
Selected work 06 projects
Six projects from the last four years. Open a row for the short version; the case study has the long one.
All nine projects| Year | Project | Client | Discipline | Preview |
|---|---|---|---|---|
| 2026 | Series B fintech | Onboarding, research | ||
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New accounts stalled on step three of nine. I cut setup to four steps you can finish in one sitting, and moved bank linking to the moment it's needed.
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| 2025 | Logistics software | Settings, design system | ||
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Two hundred settings across eleven pages named after database tables. I regrouped them by the job people came to do and rewrote every label as a sentence.
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| 2025 | Agritech, 40 people | Mobile, field research | ||
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Agronomists logged farm visits on paper and typed them up at night. I designed a phone app with big targets, offline drafts and voice notes.
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| 2024 | Developer tools | Billing, pricing | ||
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Usage-based pricing nobody could predict. I designed a plan page with a usage estimator and invoices that explain every line.
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| 2023 | HR platform | Admin, permissions | ||
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Admins gave everyone full access because the role editor was too hard to read. I replaced 38 checkboxes with five named roles and a preview of what each person can see.
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| 2022 | Independent retail | Checkout, accessibility | ||
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A checkout that lost screen reader users at the payment step. I rebuilt the form so it works by keyboard alone, and it passed an outside audit with no issues.
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Three ways to work together
Every service has a length and a starting price, so you know where you stand before we talk.
Services and ratesDesign sprint
One flow designed end to end, from research calls to a handoff your engineers can build from.
- How long
- 4 to 6 weeks
- Starting at
- $14,500
Embedded retainer Paused until May
Two days a week inside your team, in your standups and your files.
- How long
- 3 months or more
- Starting at
- $9,000/mo
From people I've worked with
Quoted with permission, by role rather than by name. The teams own the work; I only helped.
Noor found the problem in our signup on day two. We'd been looking past it for a year.
The handoff was the first one our engineers didn't have questions about.
She rewrote our error messages, and billing tickets dropped the next month.
Now
Updated , Lisbon
- Working on
- Billing pages for Quarry, my second project with them.
- Writing
- An essay on why settings pages are where trust is won or lost.
- Learning
- Portuguese, slowly. Still ordering coffee in English on bad days.
- Booking
- Work starting from March 2. Two spots, both six weeks or more.
Recent writing
Essays on the screens nobody puts in the launch video, about one a month.
All writing-
Settings 9 min
Settings pages are where trust is won or lost
People open settings when something has gone wrong. What they find there decides whether they stay.
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Onboarding 7 min
A checklist beats a product tour
Tours explain the product. Checklists get people to the first useful minute.
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Writing 6 min
Write the error message first
If you can't explain what went wrong in one sentence, the screen isn't finished.
Book a 30-minute intro
Tell me about the product and the problem. If I'm not the right person, I'll say so and point you to someone who is.
- Free, on a video call
- A written follow-up the same day
- No sales pitch, I promise